Privacy Policy
1. Data we may collect
Depending on how you use ShopKhojo, we may process account and seller details such as name, shop name, mobile number, WhatsApp number, email, address, State, District, locality and PIN code; listing information and uploaded images; enquiries/complaints; security and login records; and technical information reasonably necessary to operate and secure the service.
2. Purpose of processing
Information may be used to create and manage accounts, publish shop/product listings, enable discovery and contact, provide support, prevent fraud and abuse, secure the service, comply with legal obligations, respond to lawful requests and improve platform functionality.
3. Notice, consent and lawful processing
Where consent is required, ShopKhojo should provide a clear notice describing the personal data and specified purpose and obtain valid consent before processing. Consent should be capable of withdrawal as required by applicable law. Processing may also occur where another lawful basis or permitted legitimate use under applicable Indian law applies.
4. Sharing
Seller information intentionally published in listings may be visible to users. Data may also be shared with hosting, security, communications or other processors/service providers only as reasonably necessary and subject to appropriate safeguards; and with government, courts, law-enforcement or regulators when legally required. ShopKhojo does not claim to sell personal data.
5. Retention and security
Personal data should be retained only for as long as reasonably necessary for the stated purpose, legal compliance, dispute handling, security or record-keeping. Reasonable technical and organisational safeguards should be used against unauthorised access, alteration, disclosure or loss. No internet system can be guaranteed absolutely secure.
6. User rights and requests
Subject to applicable law and implementation timelines, users may request access to information about processing, correction/completion/updating, erasure where applicable, grievance redressal and withdrawal of consent. Requests may require identity verification to protect the account and other persons.
7. Children
The service is not intended to knowingly process a child's personal data in a manner prohibited by law. Where processing of a child's data is contemplated, legally required parental/guardian consent and safeguards must be implemented before such processing.
8. Cookies and third parties
Essential cookies/session technologies may be used for login, security and functionality. If analytics, advertising, maps, payment gateways, social or other third-party services are added, their data practices and any required consent/notice should be disclosed here before deployment.
9. Contact
Privacy and data-protection requests should be sent through the Contact/Grievance channels published on ShopKhojo. The operator must keep those contact details current.
